Intercom Fin

Overview

What does the Intercom do?

Fin is an AI bot designed to enhance customer service by providing accurate and efficient answers to complex questions. It integrates with multiple sources like Intercom articles, Zendesk help centers, public URLs, PDFs, and text snippets. Fin offers content targeting, custom answers with rich media, and seamless problem triage to support teams. It supports 43 languages and can be monitored and improved through suggestions and performance reviews.

Who is the Intercom for?

Fin is ideal for businesses looking to improve their customer service operations. It's particularly beneficial for companies using Intercom, Zendesk, or other platforms that require efficient customer support. Customer service teams, support managers, and businesses with a high volume of customer inquiries will find Fin especially useful.

What are the main benefits of using the Intercom?

- Accurate Answers: Provides safer, more accurate answers than other AI bots.
- Multi-Source Integration: Uses Intercom articles, Zendesk help centers, public URLs, PDFs, and text snippets.
- Content Targeting: Show the right content to the right audience at the right time.
- Custom Answers: Create bespoke answers with rich media and external data.
- Seamless Triage: Pass complex problems to support teams effortlessly.
- Language Support: Automatically detects and resolves issues in 43 languages.
- Performance Monitoring: Review and improve Fin’s performance with pre-built and custom reports.
- Easy Setup: Simple to turn on and customize.

What do other users say about the Intercom?

The numbers speak for themselves. We're seeing a 50% resolution rate with Fin, which is pretty amazing!”

##### Ben Peak

Within 6 days, Fin is successfully resolving 42% of conversations. It’s truly surpassed my expectations.”

##### Dane Burgess

Within 2 weeks, we’ve seen a massive drop of 40% of conversations being routed to our team.”

##### Dean Kahn

Fin exceeded expectations! In the 1st week, our automated resolution rate increased from 18% to 29%.”

##### Silvestras Armonaitis

I was skeptical due to the complexity of our platform, but Fin provided accurate answers right away!”

##### Scott Donnelly

Literally a few button clicks to turn on and customize—the implementation was really well thought-out.”

##### Kathryn Bergeron

Fin rephrases our help content and makes it easier for users to understand. It’s a great step forward!”

##### Silvestras Armonaitis

The results are groundbreaking, double-digit gains in engagement and resolution rates.”

##### Sam Forde

How much does the Intercom cost?

99¢ per Resolution

Use Cases for Intercom:

Streamlining Customer Support Operations

Fin can handle a large volume of customer inquiries, providing accurate answers and triaging complex issues to support teams. This streamlines operations and ensures customers receive timely and effective support.

Enhancing Decision-Making in Customer Service

With Fin’s ability to provide accurate answers and detailed performance reports, support managers can make informed decisions to improve customer service strategies and resource allocation.

Improving Customer Interactions

Fin enhances customer interactions by providing accurate, timely answers and seamlessly passing complex issues to human agents. This ensures a smooth and satisfying customer experience.

Data Analysis and Insights

Fin offers pre-built and custom reports on resolutions, CSAT, and more, providing valuable insights into customer service performance and areas for improvement.